Online Store Policy

Medical Disclaimer

Products sold by the Integrative Wellness Center are not intended to diagnose, treat, or cure any illness or disease. The content and recommendations contained on this website and product information pages have not been reviewed by the U.S. Food and Drug Administration (FDA). They are solely the opinion of the authors.

Results from using nutritional supplements are highly variable from patient to patient and depend on many factors including but not limited to overall health, stages of chronic or acute illness, body composition, concurrent use of prescription medications, diet, exercise, supplement dose, and duration of use, and other lifestyle factors. Our doctors and staff cannot guarantee the effectiveness of these products and cannot predict any specific or desired health outcome from using them.

Content contained on this website is not a substitute for professional medical advice, diagnosis, or treatment. Never increase, reduce, or discontinue any medication or treatment without first consulting your doctor. It is strongly recommended that you review your specific diet and nutritional supplement regimen with your personal physician. Integrative Wellness Center staff cannot provide any medical advice or instructions on taking nutritional supplements to anyone who is not a current patient at our clinic in Irvine, CA. To become a patient, please call reception at (949) 768-6780.

Shipping and Ordering Policy

We use USPS to ship our orders. You MUST provide a telephone number at checkout to provide to the shipping carrier. Sales tax is not included in the required amount to reach free shipping. The price of ground shipping from the Integrative Wellness Center Supplement Store is as follows:

– All US orders under $100.00 – $8.00 flat rate
– All US orders over $100.00 – FREE GROUND SHIPPING!

Payment methods

We accept Visa, Mastercard, Discover, and American Express. 

Coupon codes

– Discount coupon codes are occasionally provided as a promotion on the Integrative Wellness Center online store to be applied at checkout.
– Coupon codes are valid for online orders only and may not be used for phone orders or in our physical supplement store.
– Coupon codes apply to regularly priced items on our online store and are not applied to items already marked with a discounted price.
– Please ensure your order is still over the minimum amount required for free shipping AFTER you apply a coupon code.
– Sales tax is not included in the required amount to reach free shipping.
– To ensure your code is applied properly, please enter it upon checkout.
We are unable to apply a coupon code after an order is placed.

Shipment TIming

Most orders are shipped 1-3 business days after the order is placed. Shipments do not go out on weekends (Saturday and Sunday), and all orders received Friday afternoon or over the weekend are processed the following Monday. We do not ship orders on company holidays.

We maintain stock for many items in our store inventory. Occasionally an item will be out of stock when an order is placed. In this case, the order will not ship until any back-ordered items are received in our office. If this is more than an extra day or two from the time you place your order, you may receive an e-mail detailing when the products will be shipped and any other special situation regarding your order.

Lost or Damaged Shipments

If your order has not arrived in the expected time there may be a delay with the carrier. Please use the tracking information provided by e-mail to track your package. If you did not receive a tracking number, check your spam box or email [email protected] to request tracking information.

If your tracking information shows your order was delivered but you have not located the package, first check around your location and with direct neighbors to see if the package was misplaced. If the package cannot be located, please submit a missing package report to the carrier. If it has been less than 2 weeks since the date of shipment, allow the courier time to redirect the package in the event of a misrouted parcel. Once the carrier has responded to your submission and if they are still unable to help you locate the package, please e-mail us at [email protected]

We cannot be responsible for stolen or missing packages that were properly delivered by USPS or UPS, as evidenced by tracking documentation – NEVER order packages to a location where they may be stolen. We will not be able to replace them.

Cancel or Edit Your Order

If your order has already been processed, you cannot cancel or edit it. You may refuse the package or return it unopened. Any refused or cancelled order that has shipped is subject to a 10% restocking fee, plus actual shipping and/or return shipping fees. We cannot be responsible for refused packages that do not arrive back at our facility.

Prop 65 Notification Information (CA Residents Only)

Some products on our website are required by California State law to carry a Proposition 65 notification. As a note, most products that carry this Proposition 65 notification have even fewer heavy metals or toxic materials than an average serving of organic spinach or watermelon.

Resale Prohibited

Reselling products purchased through Integrative Wellness Center’s online store is strictly prohibited. This includes direct resales or sales via online services like Amazon, eBay, or Craigslist. Reselling products violates the sales agreements that we have with most of our manufacturers. If it is discovered or suspected that a customer is engaging in resales of products purchased through our online store, all pending orders will be refunded and canceled. Reseller information is shared with manufacturers for black-listing purposes.

Packaging Materials

We reuse and repurpose almost all of our packing materials including boxes, foam or packing peanuts, paper padding, and bubble wrap. This helps us keep shipping costs down and is much better for the environment. We do not use insulated foam shipping containers when we pack items with ice packs.


The Integrative Wellness Center’s Online Store staff is committed to providing you with physician-quality products and outstanding customer service.

Unfortunately, due to the nature of the products we sell, we are unable to accept opened items for return. 

If you would like to return an unopened item or if you have received a damaged or defective item in a shipment, please contact us via email when you receive your package and within 15 days of the date of purchase. Please include the following in your return request:
1. Your name
2. Your order number
3. List of product(s) you’re returning
4. Issue with the product(s)

For products returned within 15 days, you will receive a credit back to the original payment method used on your order (minus shipping charges) Credits usually post within 2-5 business days after we receive your return. We cannot be responsible for items returned to us that do not arrive at our facility. E-mail: [email protected]

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